Frequently Asked Questions (FAQ)

📦 Orders and Shipping
1. How long does it take to process an order?
All of our products are personalized and handmade with great attention to detail. Processing time varies depending on the product type, but generally takes 1 to 10 business days before shipping.

2. Do you ship internationally?
We currently ship internationally. If you require international shipping, please contact us before placing your order to verify availability and costs.

3. What do I do if my order has not arrived or there is a shipping issue?
We provide a tracking number once your order has shipped. If your package is delayed, we recommend contacting the courier directly. We are not responsible for delays or losses caused by the shipping company, but we can assist you with the process.

🎨 Personalization and Products
4. How can I personalize my order?
On each personalized product, you will find a box where you can enter the name, phrase, or personalization details. Make sure you write it exactly as you want it to appear.

5. What if I made a mistake in the customization after placing my order?
If you notice an error, please contact us as soon as possible at reflejosbygemallc@gmail.com. If the order has not yet been processed, we can correct it. Once the product is in production, changes cannot be made.

6. What materials do you use in your products?
We work with high-quality materials such as acrylic, wood, leather, paper, cardboard, and other premium materials. Each product has a detailed description of the materials used.

7. How can I care for my personalized products?
Acrylic and wood: Clean them with a soft, dry cloth. Do not use harsh chemicals.
Stationery: Avoid contact with liquids to maintain the quality of the paper.
Keychains and charms: Do not expose them to water constantly to prolong their durability.

💳 Payments and Return Policies
8. Do you accept returns or refunds?
Since our products are personalized, we do not accept returns or refunds. However, if there is a problem with your order, please contact us and we will do our best to resolve it.

9. What payment methods are accepted?
We accept credit/debit cards, PayPal, and other secure payment methods.

🛍️ New Arrivals and Products for Crafters
10. Do you now carry Bazzill paper?
Yes! We have added Bazzill paper to our store, in a variety of colors and textures perfect for your creative projects.

11. Will you offer more products for crafters?
Yes! We are expanding our store with a range of papers and products for crafters. We will gradually add new options so you can find everything you need in one place. 

12. How can I find out about new arrivals and products?
Follow us on Instagram, Facebook, and TikTok to see the latest additions to our store. You can also subscribe to our newsletter to receive exclusive news.

13. How can I contact you if I have further questions?
You can send us a message via flashbygemallc@gmail.com, Instagram DM, or through our in-store contact form.